NEW for our P&C insurance customers: Online claims training for high performance.
Talent and productivity no longer deliver on demand. They need to be finessed. Influenced. Persuaded. From entrepreneurs to corporate executives, team captains to account managers, today’s leaders must possess a range of skills that meet the challenges of competitive transparency, rapid innovation, and flat org structures.
Massive shifts in customer engagement due to staggering technological progress have resulted in a remarkable irony: Genuine emotional connection matters more than ever. Learn to translate a customer-focused brand strategy into marketing that is in sync with sales, and use data for only the right reasons.
Every sales organization knows it: The consultative selling model falls short. It’s customer-centric, but it doesn’t help anyone actually persuade. The neuroscience of emotional triggers produces extraordinary results when combined with standard selling models. We know. We pioneered it with The 7 Triggers to Yes.
Brand strategy lead for IBM Global Services, Russell then built customer experience practices for technology and advertising firms before running his own agency.
VP Human Resources at JP Morgan before leading recruitment for a series of highly profitable fast-growth ventures in technology & professional services.
Behavioral Scientist, Masters in Neuroleadership, BS Biochemistry & Psychobiology. Syndicated business columnist, coach & consultant to global corporations.
25 years in sales leadership and training management for Fortune 500 companies in life sciences, health care, and pharmaceuticals.
Group dynamics expert for The Wall Street Journal, Fortune, and The American Banker. Clients include J.P. Morgan, UBS, Great American, ING, Alliance, Guardian Life.
25+ years leadership training & development, strategic planning, change management, exec coaching. Formerly J.P. Morgan, Marsh & McClellan, and Harris Corp.
Over 20 years specializing in sales force, management, and AE training curricula for life sciences. Former head of training at several leading pharma companies.
Nationally recognized agency growth specialist. Consultant & trainer for business development, sales, claims negotiation. Former MetLife, Nationwide producer.